1. Order Processing

  • Processing time: 1-3 business days
  • Business days: Monday-Friday (excluding holidays)
  • Cut-off time: Orders by 12 PM EST processed same day
  • Verification: All orders verified before processing

2. Shipping Methods

Standard Shipping (FREE)

  • Delivery: 7-15 business days
  • Cost: FREE worldwide
  • Tracking: Included
  • Carrier: USPS, UPS, FedEx, DHL
  • Insurance: Basic coverage included

Express Shipping

  • Delivery: 3-7 business days
  • Cost: Varies by destination
  • Tracking: Real-time updates
  • Carrier: UPS, FedEx, DHL Express

3. Shipping Destinations

We ship worldwide including:

  • United States
  • Canada
  • United Kingdom
  • European Union
  • Australia
  • And many more

4. Order Tracking

  • Tracking number provided upon shipment
  • Email notification with tracking link
  • Real-time updates available
  • Contact us if no tracking within 5 days

5. Shipping Address Requirements

  • Complete, accurate address
  • Include apartment/suite numbers
  • Correct postal/zip codes
  • Daytime phone number recommended

6. Order Changes

  • Address changes: Within 1 hour of order
  • Order cancellation: Within 24 hours
  • Contact: [email protected]

7. Delivery Issues

Potential Delays

  • Weather conditions
  • Customs clearance
  • Carrier delays
  • Incorrect addresses
  • Holiday seasons

Our Response

  • Proactive communication
  • Carrier coordination
  • Alternative solutions
  • Compensation for significant delays

8. Undeliverable Packages

  • Returned if address incorrect
  • Reshipment available (fees may apply)
  • Refund minus shipping if not reshipped

9. International Shipping

  • FREE standard shipping worldwide
  • Customs duties recipient’s responsibility
  • Accurate customs documentation
  • Some country restrictions apply

10. Multiple Item Orders

  • May ship separately
  • Multiple tracking numbers
  • All shipments FREE
  • Fastest delivery optimization

11. Holiday Shipping

  • Extended processing times
  • Earlier order deadlines posted
  • FREE shipping still applies
  • Order early for holiday delivery

12. Lost or Damaged Packages

  • Contact within 14 days
  • Basic insurance included
  • Claim assistance provided
  • Replacement or refund options

13. Contact Information

Shipping Support: [email protected]
Response Time: 24-48 hours
Business Hours: Mon-Fri, 9AM-6PM EST

14. Policy Updates

We may update this policy. Current version applies to new orders.

Last Updated: January 2026