Ordering & Account
Q: How do I place an order?
A: Browse our collection, select items, add to cart, and checkout. Provide shipping and payment details to complete.
Q: Do I need an account?
A: No, guest checkout available. Accounts offer order tracking and faster future checkout.
Q: Can I modify my order?
A: Contact us within 1 hour of ordering at [email protected].
Shipping & Delivery
Q: How long does shipping take?
A: Orders process in 1-3 business days and deliver in 7-15 business days.
Q: Is shipping really free?
A: Yes! Free standard shipping worldwide on all orders.
Q: How do I track my order?
A: Tracking number emailed when your order ships. Log into your account or use the carrier’s website.
Returns & Exchanges
Q: What’s your return policy?
A: 30-day return window. Items must be unworn with tags. Contact us within 3 days of receipt.
Q: Are returns free?
A: Return shipping is customer’s responsibility unless due to our error.
Q: How long do refunds take?
A: 5-10 business days after we receive and inspect returns.
Payment
Q: What payment methods do you accept?
A: PayPal, Visa, Mastercard, American Express, Discover, and debit cards.
Q: Is my payment secure?
A: Yes, we use SSL encryption and PCI-compliant processors.
Q: Why was my payment declined?
A: Common reasons: insufficient funds, incorrect info, or bank security checks.
Products
Q: How do I choose the right size?
A: Check our size chart on each product page. Contact us if unsure.
Q: Are your shoes true to size?
A: Generally yes, but check individual product descriptions for specific fit notes.
Q: How do I care for my shoes?
A: Care instructions provided with each pair. Generally avoid machine washing.
Website & Technical
Q: How do I reset my password?
A: Click “Forgot Password” on login page and follow emailed instructions.
Q: How do I unsubscribe from emails?
A: Click unsubscribe link in any email or adjust preferences in account settings.
Q: Why isn’t my discount code working?
A: Codes may have expiry dates or restrictions. Contact us for help.
Company & Support
Q: How do I contact customer service?
A: Email [email protected]. Response within 24-48 hours.
Q: Where are you located?
A: We’re a global online retailer serving customers worldwide.
Q: Do you offer wholesale?
A: Contact us at [email protected] with “Wholesale Inquiry” in subject.
Policies
Q: Where can I find your policies?
A: All policies linked in website footer and available throughout checkout.
Q: How do you protect my privacy?
A: See our Privacy Policy. We never sell your data and use secure systems.
Q: Can I cancel my order?
A: Yes, within 24 hours if not yet shipped. Contact us immediately.
Need more help? Contact us at [email protected]
*We’re here to assist you Monday-Friday, 9AM-6PM EST*
Last Updated: January 2026