1. Returns & Exchanges Overview

We want you to love your Shoes.ShoesFC purchase. If you’re not completely satisfied, you may return or exchange eligible items within 30 days of delivery.

2. Return Conditions

Items must be:

  • Unworn, unused, and in original condition
  • In original packaging with all tags attached
  • Free from odors, stains, or damage
  • Accompanied by proof of purchase

Non-returnable items:

  • Customized or personalized shoes
  • Final sale items (clearly marked)
  • Items damaged due to customer misuse
  • Items without original packaging

3. Return Process

  1. Contact us within 3 business days of receiving your order
  2. Email: [email protected] with your order number
  3. Wait for approval (within 24-48 hours)
  4. Ship items back using a trackable service
  5. Processing begins once we receive and inspect returns

4. Return Timeframe

  • Return window: 30 days from delivery date
  • Processing time: 3-5 business days after we receive your return
  • Refund timeframe: 5-10 business days after approval (varies by payment method)
  • Exchange processing: 5-7 business days for replacement shipment

5. Refund Policy

  • Refunds issued to original payment method
  • PayPal payments refunded to PayPal account
  • Credit/debit card refunds: 5-10 business days to appear
  • Return shipping costs are customer’s responsibility (unless due to our error)
  • Original shipping fees are non-refundable

6. Exchange Policy

Exchanges available for:

  • Size exchanges
  • Color exchanges (subject to availability)
  • Style exchanges (price differences may apply)

Exchange process:

  1. Contact us for exchange approval
  2. Return original item
  3. We ship replacement once return is received
  4. Free standard shipping on replacement items
  5. Price differences charged or refunded as needed

7. Defective or Wrong Items

If you receive:

  • Defective items: Contact us within 3 days with photos
  • Wrong items: Contact us within 3 days
  • Missing items: Contact us within 3 days

We will provide a prepaid return label and expedite replacements at no cost to you.

8. International Returns

  • Return shipping costs are customer’s responsibility
  • Use trackable international mail service
  • Include all customs documentation marked “Returned Goods”
  • Refunds exclude original shipping and customs fees

9. Return Shipping

  • Customers responsible for return shipping costs
  • We recommend using trackable shipping with insurance
  • Return to:
    Shoes.ShoesFC Returns
    [Return Address will be provided upon approval]

10. Store Credit Option

  • Request store credit instead of refund
  • Instant credit upon return approval
  • No expiration date
  • Can be used on future purchases

11. Contact Information

For returns and exchanges:
Email: [email protected]
Response Time: 24-48 hours
Subject Line: “Return Request: [Order Number]”

Last Updated: January 2026